HSBC became aware of online accounts being accessed by unauthorized users between October 4, 2018 and October 14, 2018. When HSBC discovered your online account was impacted, we suspended online access to prevent further unauthorized entry of your account. You may have received a call or email from us so we could help you change your online banking credentials and access your account.

https://oag.ca.gov/system/files/Res%20102923%20PIB%20MAIN%20v3_1.pdf